Frequently Asked Questions (FAQ)
Why rent a Safe Deposit Box?
Safe Deposit Boxes are ideal for storing valuables. Take a quick inventory of your personal items and ask yourself these questions:
- Are these items important to me?
- Would it be difficult or impossible to replace these belongings?
- Are these items risk of fire or theft?
- Is it possible for me to lose or misplace these items without a proper storage?
- Will it decay or deteriorate if I fail to protect them?
If you’ve answered “yes” to any of the above questions, then a Safe Deposit Box is what you need.
What articles should I keep in a Safe Deposit Box?
Whether your items are of purely sentimental importance or of great financial value, a Safe Deposit Box will keep them well-protected. Following is a list of personal, business and financial items that you may consider keeping in a Safe Deposit Box:
Abstracts, Adoption Papers, Agreements, Articles of Partnership, Bank Records, Bills of Sale, Birth Certificates, Blueprints, By-laws, Certificates of Deposit, Charters, Citizenship Papers, Collectible Coins, Contracts, Court Decrees, Deeds, Diaries, Drawings, Family Records, Guarantees, Heirlooms, Historical Records, Important Cancelled Checks, Income Tax Records, Insurance Policies, Inventories (Household or Business), Leases, Legal Documents, Letters, Marriage License(s), Medals, Military Service & Discharge Records, Mortgages, Notes, Passbooks, Passport, Patent Papers, Pension and Profit Sharing Documents, Photographs, Receipts, Retirement Papers, Securities & Stocks, Souvenirs, Special Formulas, Stamp Collections, Surety Bonds, Tax Receipts, Tax Records, Trademark Papers, Trust Papers, Saving Bonds, Warranties & Wills, and many more.
Insurance can reimburse you for loss, but nothing can compensate you for the loss of irreplaceable items that have been destroyed by fire, flood or other disaster.
- How do you unlock a Safe Deposit Box?
A Safe Deposit Box cannot be unlocked except with the right keys in which will be given to our customer and custodian upon subscription. The customer’s key will unlock one set of tumblers, whereas the guard’s key will unlock the other set of tumblers to fully release the lock. Neither key by itself can unlock the Safe Deposit Box. This gives you the additional assurance as well as privacy and safety to your Safe Deposit Box contents.
Can others access my Safe Deposit Box?
Only upon authorization by you, law, or based on certain circumstances of termination as per stated in the Hire Agreement.
If I lost my key, could the finder open my box?
No, before anyone is allowed to access the box, the identity of the person must be verified by Public Safe Management Sdn Bhd.
Can anyone see what I have in my Safe Deposit Box?
No, unless authorized by law or by you. Your possessions are placed in closed containers within the safe deposit box and you will be given the utmost privacy when you open the box and deal with your contents. You may even lock the inside container with a lock of your choice and of course you are allowed to keep the key to yourself.
Can Public Safe Management staff unlock my Safe Deposit Box?
No, not in normal circumstances. The key held by our staff cannot unlock any Safe Deposit Box on its own. It needs both your key and the custodian’s key to unlock the Safe Deposit Box.
What are the requirements to open a Safe Deposit Box?
You must be above 18 years of age and possess a valid MyKad or other valid identification.
Are foreigners eligible to open Safe Deposit Boxes?
Yes. All they need is a valid travel document.
Is there a limit to how many Safe Deposit Boxes I can hold?
No, there is no limit to the number of Safe Deposit Boxes you wish to have.
- Can I get access to my safe deposit box at anytime?
Access to boxes are between 9.30am-5.30pm (Mon-Sat) 9.30am-3.30pm (Sun), access between these times is completely free.
Access by Others
Can I arrange for someone to access my safe deposit box in an emergency?
Yes. You can jointly rent your safe deposit box with a spouse, or other person who has unrestricted access to the box. (Warning: Merely giving someone else a key will not be enough to grant access. He or she must also sign the rental contract as a joint-renter or co-hirer.) An alternative is to appoint a “deputy” or “agent” (NOT a power of attorney) who will have access to your safe deposit box. A deputy, agent or general power of attorney similar to that, may be granted or revoked in authority at any time, and the appointment ends if you become incompetent or die. The main difference is that a deputy or agent is appointed in the presence of the box renters and our employee, which gives us greater assurance on the validity of the authorization. Many people are surprised to find that even with a power of attorney is not allowed to access a safe deposit box. This is because we do not know if the power of attorney is still effective or if the renter is competent when the power of attorney was signed.
Can law enforcement authorities access my safe deposit box without my knowledge or permission?
If local, state or federal law enforcement convinced the respective court that there is a “reasonable cause” to suspect you for hiding something illegal in your safe deposit box such as guns, drugs, explosives, stolen cash or money obtained illegally, it can obtain a court order, force the box open to seize the contents. Remember this can only happen with an “Official Order from the Court”. No one can just walk in and ask us to grant him/her the access to your box.
Can a safe deposit box be declared “abandoned” and the contents to be handed over to the government?
Yes, but only if you do not pay your rental fee when it becomes due (as determined by the agreement to rent) and after attempts to notify and locate you proven unsuccessful. In that case, your safe deposit box will be reported as abandoned and the contents will be handed over to the Authorities’ unclaimed property office. Often this happens because the renter dies and their heirs have no knowledge of the box or its contents. The good news is that even if the State has sold your unclaimed property, you or your heirs still have the right to claim its value.
Are there extra precautions I can take to minimize damage?
Yes. Prevent water damage by sealing items in airtight, zip-lock bags or Tupperware-style containers. Also, put your name on each item, keep a list of the box’s contents, make copies of important documents and even take photos of your most prized items left in the safe deposit box. That way, if a disaster occurs, your chances of successfully identifying, claiming or recovering an item would be higher.
Can thieves rob a safe deposit box?
Yes, it happens, but fortunately very rarely. Public Safe are stored in a reinforced concrete/steel vaults equipped with sophisticated alarms, locks, video cameras, motion sensors, and other security devices. We also have very strict access procedures, among them are: verifying signatures, restricting access to the vault, limiting one’s time inside the vault, and requiring two different keys (one being our “guard key”) to unlock a safe deposit box. We have 24/7 security guards, armed for your security and protection.
Is there a Condition Precedent for hiring a box?
No. Unlike all banks which require need you to maintain an account with the bank, enroll as the bank’s credit card holder or use at least one of the bank’s products as a condition precedent for the hiring of a safe deposit box. At Public Safe Management no such condition is imposed. Some banks may even require a prospective renter to maintain a certain amount in the Fixed Deposit Boxes before one can be eligible to rent a safe deposit box. In Singapore it is mandatory to have a minimum of S$5K as Fixed Deposit in the bank before you can be on the waiting list.
What about Public Safe Management, are your valuables kept in Public Safe Management insured?
Yes. We insure all your items up to a maximum limit of RM 10, 000.00 per box. For any amount above RM 10K, an additional premium with a fee will then apply.
- Why do Public Safe Management place a box within the safety deposit box?
Each of our safety deposit boxes have an inside box. This is for three reasons:
- To protect the client’s privacy, as he can take the inside box out of the locked safety box and bring it to a private room where only he/she can see what are contained inside.
- To take full advantage of the safe deposit box’s size. It is much easier to take out the box that occupies the full volume of the space rented by the hirer to access its content.
- In case of death or technical repairs, Public Safe can ask its own locksmith to drill the box with the present of a Lawyer or Notary or by putting up a sealed security chain around the box to ensure that the box contents remain untouched and confidential.
Finally, although a safe deposit box may be your best security move, it is advisable for you to store your important documents within airtight, zip-lock or Tupperware-style containers inside the safe deposit box. Stash copies of important documents in a separate location and photograph the vault’s contents. Anything you do to increase chances of successfully identifying, claiming or recovering an item definitely worth the effort.